Open university, Service Design (Project Course)

About this programme

Learning outcomes After this course, the student accomplishes in 1. extracting business requirements, visualising the experience from the user, front and back-end operations and connecting the system joins to create new or improved service strategies; 2. collecting qualitative and quantitate data and insides in the specific context of her/his project with ethical procedures in their mind. This gives him/her to understand user's and stakeholders' needs and behaviours to design meaningful service value propositions; 3. selecting and employing appropriate strategic service design tools and methods in collaboration with the company/organisation project partner; 4. facilitating (if proper) co-design workshops with professionals from different disciplines, to generate new business opportunity areas in the context of a selected enterprise; 5. translating digital complexity with utilising systems thinking wit the aim to minimise friction between the user and digital interfaces; 6. recognising future trends to predict strategic service business expansions in different domains and contexts and 7. constructively reflect on group project progress, learning, lectures, (virtual) visits and her/his and other projects theme. Course Description The main aim of this course is the student's ability to utilise individual service design (SD) expertise in the practical development of an innovative project. The student understands service characteristics and knows how to take these into account when redesigning or developing innovative SD concepts. Then, she/he gets familiar with the design process and utilising appropriate SD tools at a particular stage of project development. At the end of the course, the student demonstrates an application of gained SD knowledge during the course on the practical project of selected (sustainable) services by proposing innovative systemic, strategic and user experiences solutions and concepts. Prerequisites Basics of Service Design MUO-C3006 or AMUO-C3006 Only for those students who were attended at the Basic of Service Design Course and has successfully pass that course or have the following service design experiences: - completed BA or MA level service design course/degree at university (e.g. Aalto University, Laurea, Lahti University of Applied Science, Metropolia, Aalto PRO) or taking part at Service Design Jam - working/studying in the area of marketing, management, digital services, product development, project management and design - having product design, interior design, textile/fashion design, graphic design, UX design experiences - self studied relevant service design literature and has some practical experiences on conducting user studies and workshops Please read the registration and payment policies as well as the study instructions: Registration, payments and rules You can find full course description and schedule in Aalto University Open University Course Selection Aalto University Open University contact details