Award in Psychology of Clients/Customers

Entry requirements

Prerequisites

The candidate must have: 1. Any recognised Qualification at MQF Level 4 (including 2 MATSEC A Levels and 4Intermediates) AND 2. Matsec Ordinary level (MQF 3) in at least 2 subjects (English Language and another language or Maths) and at least 5 years experience in a customer service provider role or in any related role (references will be requested from present and previous employers including Jobsplus employment history) OR 3. Have at least 23 years of age (marurity clause) and sit for an extended interview and/or other form of assessment to be able to determine the suitability of the applicant and to ensure his/her ability to follow the course successfully. Moreover, Recognition of Prior Learning (RPL) is to be executed in order to recognise the learning acquired through experience (which might be from formal, non formal and informal learning) Moreover, the candidates must also: 1. Be proficient in English and Maltese preferably at Matsec Ordinary level or the equivalent (candidates might be asked or requested to sit for a Maltese and English or either proficiency test at this level if the need arises; moreover foreign candidates must have a proficiency test in English) AND 2. Have moderate digital competencies, regular access to a computer, tablet, or other suitable mobile device, and a reliable internet connection AND 3. Must be working in the customer service sector or be willing to carry out a number of hours working in the customer service sector gaining work experie

Source: MFHEA GraphQL register