Award in Customer Service Excellence

Entry requirements

• IELTS6.5 overall

Prerequisites

The Bachelor program is the ideal learner would be: a) Holding a high school certificate or equivalent such as matriculation certificate (MQF Level 4) b) 18 years of age or above c) English Language Proficiency: Candidates who are non-native speakers of English language or have not studied their undergraduate in English must undertake the IELTS at 6.5 or above The English language proficiency requirement may be waived if the student is a native speaker of English and/or they have completed their secondary education in a country where English is the official language or English was the first language of instruction where they graduated. d) Digitally literate with fundamental skills in computing including but not limited to word processing, spreadsheets, presentation software, and the internet that would be useful for their studies. Mature learners may apply for the program should they have at least 3 years of work experience and above. Transfer students may apply for RPL with their prior accredited qualifications (RPCL) at Level 5. Credits can be awarded to level 5 only. RPL policy has been approved by the MFHEA. Each application will be assessed on their merit.

Source: MFHEA GraphQL register